Thank you for choosing maxlucky.shop! We’re dedicated to providing top-quality kitchen products and ensuring your satisfaction. If you’re not fully satisfied with your purchase, we’re here to help.
Returns
Return Eligibility:
- Items must be unused, in their original packaging, and in the same condition as when received.
- Return requests must be made within 30 days of receiving your order.
Non-Returnable Items:
- Perishable goods like food or consumables.
- Customized or personalized products.
- Items marked as final sale.
How to Return an Item:
- Email us at support@maxlucky.shop with your order number and reason for the return.
- Upon approval, you’ll receive detailed return instructions.
Return Shipping Costs:
- Customers are responsible for return shipping unless the item is defective or damaged.
- We recommend using a trackable shipping service or purchasing shipping insurance.
Refunds
Refund Process:
- Once we receive and inspect the returned item, we’ll notify you of the refund approval.
- Approved refunds will be processed within three business days to your original payment method.
Partial Refunds:
- May apply to items not in original condition or missing components, unless due to our error.
Delayed or Missing Refunds:
- If your refund hasn’t arrived, check with your bank or credit card provider as processing times may vary.
- For further assistance, contact support@maxlucky.shop.
Damaged or Defective Items
If your order arrives damaged or defective, contact us within 7 days of delivery. Please include your order number and photos of the item. We’ll arrange for a replacement or refund.
Exchanges
We offer exchanges for items of the same type and value. Simply follow the return process and indicate your preference for an exchange.